Shipping, Returns & Refund Policy

Shipping, Returns & Refund Policy

Last updated: March 2026

Shipping Policy

Order Processing

  • Orders are usually processed within 2–4 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.

Shipping & Delivery

  • We currently ship across India.
  • Delivery timelines typically range between 5–10 business days, depending on your location and courier partner.
  • Delivery timelines are estimates and may vary due to courier delays, weather conditions, regional restrictions, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be clearly mentioned at checkout before payment.
  • Any promotional free shipping offers will be displayed on the product or checkout page.

Tracking

  • Once your order is shipped, tracking details will be shared via email or WhatsApp, wherever applicable.

Returns & Refund Policy

Due to the nature of sarees and ethnic wear, SaiTarusha follows a selective return and refund policy.

Eligible Returns

A return or replacement request will be accepted only if:

  • The product received is damaged, defective, or significantly different in fabric, design, or product specification compared to the description on the product page from the product ordered
  • The issue is reported within 48 hours of delivery
  • The product is unused, unwashed, and returned in original condition with tags intact
  • An uninterrupted unboxing video starting from sealed package condition is mandatory for any damage or defect claim.
  • If a COD order is refused at delivery without valid reason, SaiTarusha reserves the right to deduct shipping and return charges from future refunds.

Wherever possible, replacement or exchange will be offered instead of a refund. Once verified, a replacement will be arranged wherever possible. In certain cases, a refund may be issued.

SaiTarusha carefully reviews all return requests in line with the above guidelines to ensure fairness and transparency for all customers.

Non-Returnable Items

Returns, exchanges, or refunds will not be accepted for:

  • Color variations due to lighting, photography, or screen differences
  • Minor weaving irregularities or design variations inherent to handcrafted products
  • Change of mind or personal preference
  • Products that have been worn, washed, altered, or damaged after delivery

Return Request Process

To request a return or replacement:

  • Contact us within 48 hours of delivery
  • Share the Order ID, reason for return, and mandatory unboxing video
  • Our team will review the request and respond within 2 business days
  • If approved, return or replacement instructions will be shared

Refund Method

  • Approved refunds will be processed to the original payment method used during checkout

Refund Timeline

  • Refunds will be processed within 5–7 business days after the returned product is received and inspected

Partial Refunds

  • In certain cases involving minor defects or partial issues, a partial refund or store credit may be offered after review

International Orders

  • International orders are not eligible for returns, exchanges, or refunds

Final Note

Return, replacement, or refund requests that do not meet the eligibility conditions listed above will not be accepted.

Contact Us

For shipping, return, or refund-related queries, please contact:

SaiTarusha
Mrs. K Kamatchi
9739561265 / 8867513479
Email: support@saitarusha.in
Website: https://saitarusha.in
For faster assistance, please contact us on WhatsApp.

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